Bilingual Up-Selling Agent (Current / Existing Customers) (AHK 15-039)

About the Company:

Our client provides business and professional people with imprinted pens, pencils and other specialty items for their office and advertising needs. Through mail order marketing of their products they have successfully attained a reputation for quality within the writing instruments industry.

Role Description:

  • ·      The Up-selling Agent is responsible for generating sales from existing customer orders. He or she will be assessed by the revenue generated from selling activities, number of orders entered and quality and accuracy of order entry.
  • ·      Up-selling agents also work on outbound call campaigns to increase & generate revenue from existing & prospect customers.


  • Calling customers from existing mail orders received
  • Entering & verify orders accurately on database
  • Use sales techniques to convince the customers to increase their order quantity
  • Working on projects to increase the clients revenue from outbound call campaigns 
  • Any other duties/projects as directed by Senior Management


  • Minimum of 1 year of sales experience (experience using various communication channels such as chat, phone, email)
  • Previous experience within a sales environment, particularly direct sales and with a proven sales ability
  • Highly motivated & target driven individual 
  • Ability to work under pressure
  • Have the ability to work accurately & show excellent attention to detail
  • ·      Excellent telephone manner: professional, courteous, clear speech, good call management, assertive 
  •        Fluent in German and good English
  •        Computer literate: excellent keyboard skills, familiar with different online database packages
  •        Ability to multitask
  • ·      Team player

Start date:  Immediately

Location: Dundalk

Application: Please send two copies of your CV (second copy with your name on it, but personal details section blank), your certificates and cover letter to: 


We are looking forward to receiving your application under the reference number AHK 15-039.