Contact Centre Agent (German speaking) AHK 17-022

About the Company:

Our client is currently looking for a Contact Centre Agent to join their multi-lingual  Customer Service Team based in Dublin (Swords), Ireland. The European Service Centre office of our client employs approximately 900 people with over 29 different nationalities.

Hardworking and dedicated employees will be rewarded with excellent career opportunities, training and development as well as a wide range of benefits and incentives, e.g. Canteen, Gym, staff discount programme. In addition, the hiring company offers successful candidates who are overseas a relocation package.


  • Responsible for providing exceptional customer service and sales services to ensure the continued growth and profitability of the company’s products.
  • Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales.
  • Sell company’s products and services where appropriate to ensure that more and more customers are aware of and involved in loyalty programmes of the hiring company.
  • Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders.
  • Track all reservations on-request and provide the customer with a timely and efficient response.


  • Previous experience in a sales, customer service or contact centre environment
  • Fluency in written and spoken German and good level of English
  • Leaving Certificate or equivalent education standard required

Personal Specification & Competencies:

  • Strong Sales Skills, persuasive, "selling" (rather than "telling")
  • Excellent Problem Solving Skills
  • Ability to set priorities for own tasks and to work in a fast-paced environment
  • Socially-focused; with "how can I help you?" attitude
  • Good Team Player with ability to build and maintain relationships

Location: Dublin (Swords), Ireland

Application: Please send two copies of your CV (second copy with your name on it, but personal details section blank), your certificates and cover letter to:

We are looking forward to receiving your application under the reference number AHK 17-022.



Customer Service