CSR Online Advertising Specialist (German speaking) AHK 17-014


About the Company:

Headquartered in Dublin our client is a trusted business (outsourcing) partner to many recognizable leading brands in Europe and Globally with about 70,000 people employed. They combine their services to deliver innovative solutions that help their customers achieve their business objectives.

Besides, the hiring company offers great additional benefits such as subsidised health insurance, paid annual leave, paid sick leave, pension scheme, free beverages and snacks and many, many more.

Responsibilities:

  • Online client facing customer service driving above & beyond customer satisfaction
  • Demonstrate thorough knowledge of all client’s products and services
  • Deliver efficient troubleshooting and query resolution
  • Assist clients with advertising account optimization through expertise consultation via phone, email and chat
  • Work closely with tools & support teams to deliver fast turnaround on client escalations
  • Engage customer awareness on availability of product updates
  • Exhibit ability to show initiative identifying trends and/or process improvement
  • Continuous product & process training in fast paced environment
  • Promote a positive and professional image of the company to clients and others at all times by adhering to company policy and procedures
  • Gain an in depth knowledge & understanding of all online advertising services including PPC, Maps, Shopping & Search Engine
  • Present work professionally in a timely & efficient manner within deadlines

Requirements:

    • Keen interest in Social Media platforms recognizing value of customer visibility, feedback & reviews
    • Ability to adapt to change with implementation of new initiatives/product updates/processes etc.
    • Preferably 1 year experience in a customer service related field
    • Effective communication
    • Organization & Planning
    • Teamwork
    • Results Orientation
    • Technical Awareness
    • Customer Focus
    • Adapting to Challenges

Personal Specification & Competencies:

  • Fluent written & spoken linguistic ability in English and German
  • Excellent communication soft skills and confidence dealing with customers
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical & problem solving abilities
  • Self-motivation to both meet and exceed existing individual & team targets
  • Experience of working in a dynamic & multicultural environment
  • Ability to work individually & part of a team
  • Strong learning skills with ability to self-learn

Location: Dublin

Application: Please send two copies of your CV (second copy with your name on it, but personal details section blank), your certificates and cover letter to: 

recruitment(at)DEinternational.ie

We are looking forward to receiving your application under the reference number AHK 17-014

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