German Customer Experience Specialist AHK 17-028

 

About the Company:

Our client is an award winning provider of multilingual customer experience and technical support solutions to giant global brands in Dublin.

The hiring company is looking for an Experience Customer Service Expert to help with the day-to-day customer order management for their vibrant start-up, building the world’s wine app and community. Successful candidates are going to support all customer service functions and communications as part of a fast-growing talented team.

 

Responsibilities:

  • Deliver high-quality service across multiple support platforms (email, phone, chat and other support channels)
  • Provide quality control review of all new wine orders made on the client’s platform before passing them over for fulfilment to our partners
  • Search for the best wine on the client’s platform for customers making recommendations on cross-selling opportunities or up-selling opportunities where appropriate
  • Place outgoing calls and send emails to follow up on customer’s questions
  • Liaise with merchant partners to ensure consumer orders are delivered with accuracy and timely delivery
  • Build loyalty among new customers

Requirements:

  • Excellent written and verbal communication skills
  • Write, read, speak German and English fluently
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments would be desirable.
  • Significant experience using Zendesk, Helpshift, Salesforce or similar CRM and ticketing platforms would be desirable
  • Experience supporting technical or data products is highly preferred
  • Experience with B2C & B2B customer service is preferred

Personal Specification & Competencies:

  • Move fast and provide creative solutions and recommendations to customer needs
  • Interest in wine & the wine industry is a huge plus

Start Date: Immediately

Location: Dublin, Ireland

Application: Please send two copies of your CV (second copy with your name on it, but personal details section blank), your certificates and cover letter to:

recruitment@DEinternational.ie

We are looking forward to receiving your application under the reference number AHK 17-028.

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