German Customer Support (Airbnb) AHK 17-030

 

About the Company:

Our client is an award winning provider of multilingual customer experience and technical support solutions to giant global brands headquartered in Cork.

The hiring company is looking for a German Customer Support (Airbnb) agent, located in their office in Cork. Successful candidates will interact with a diverse customer base and will answer incoming queries from customers in an efficient and timely manner. Besides, candidates are going to providing information and solutions to customers.

 

Responsibilities:

  • Deal with customers’ e-mail queries promptly and efficiently in accordance with the company procedures
  • Process all incoming phone calls from customers and manage requests, changes and cancellations if necessary
  • Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimise repeat callers
  • Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings
  • Perform all duties in an efficient, professional and courteous manner at all times
  • Look at opportunities to make changes and improve the processes where possible
  • Maintain at a minimum, target levels of productivity and performance, as outlined by your manager in relation to call times, idle times and other performance metrics
  • Help to maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role

Requirements:

  • Ability to write and speak fluently, clearly and concisely in both English and German

  • Previous customer support experience is an advantage

  • Depending on the particular role, ability to work within rotating shift patterns

Personal Specification & Competencies:

  • Excellent problem solving abilities
  • Enjoy working in a fast paced environment
  • Empathetic and can communicate in a caring and friendly manner
  • Strong time management skills and motivation to exceed expectations
  • Comfortable working with computers and ability to work with multiple systems as well as to learn and adapt to new ones
  • Strong team spirit with passion to help users and to deliver the best in customer service

Start Date: Immediately

Location: Cork, Ireland

Application: Please send two copies of your CV (second copy with your name on it, but personal details section blank), your certificates and cover letter to:

recruitment@DEinternational.ie

We are looking forward to receiving your application under the reference number AHK 17-030.

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