German speaking Video Review Associate (AHK 17-010)


About the Company:

Our client is one of the world’s leading professional services companies, providing consulting and outsourcing services through strategy, digital, technology and operations capabilities in over 120 countries.

Role Description: You will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies.

  • Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies
  • Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines
  • Understands and perform content reviews under client supervision for International and Domestic cases following client processes and procedures
  • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
  • Assigned and accountable for workable solutions and processes within specific area of responsibility
  • Escalates issues to Operations Manager or client
  • Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
  • Addresses most non-routine issues
  • Ensures all work is performed in accordance with SLAs and metrics
  • Responsible for activities assigned by the Operations Manager

Requirements:

  • Minimum 1 year customer service experience in a professional work environment
  • Fluent in English and Native level of German
  • Previous content review experience is a plus
  • Good knowledge of internet and associated technologies
  • Results & detail oriented
  • Enthusiastic & willing to learn
  • Strong written and verbal communication skills
  • Can critically assess content strictly against client policies
  • Start Date: As soon as possible

    Location: Dublin

    Application: Please send two copies of your CV (second copy with your name on it, but personal details section blank), your certificates and cover letter to: 

    recruitment(at)DEinternational.ie

    We are looking forward to receiving your application under the reference number AHK 17-010

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