Helpline Officer (German speaking) AHK 17-025

 

About the Company:

Headquartered in Dublin, our client specializes in providing international health insurance for employees, individuals and their dependents, wherever they are in the world. The company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. They are employing over 900 people there.

The Helpline Officer is the first point of contact and must anticipate and meet the needs of our external clients worldwide, including Expatriates, Brokers and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements.

 

Responsibilities:

  • Commit to the department`s service standards, including a 24 hours turnaround for all written communication and a target call abandon rate
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
  • Work within our rotating shift patterns (including weekend work)

Requirements:

  • Experience in a customer focused role or in an administrative capacity
  • Previous experience in a call centre environment would be an asset
  • Experience working in pressurized environment with tight deadlines
  • Strong Knowledge of Microsoft Office (Excel, Word)
  • Flexible to work within the rotating shift patterns of our client
  • Fluency in English and German

Personal Specification & Competencies:

  • Customer focused
  • Strong communication (verbal & written)
  • Ability to work under pressure
  • Results driven and solution oriented
  • Ability to work effectively within a team environment
  • Honesty and Integrity

Location: Dublin, Ireland

Application: Please send two copies of your CV (second copy with your name on it, but personal details section blank), your certificates and cover letter to:

recruitment@DEinternational.ie

We are looking forward to receiving your application under the reference number AHK 17-025.

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