Multilingual SMB Account Management Agent (German speaking) AHK 17-024

 

About the Company:

Our client is one of the world’s leading professional services companies, providing consulting and outsourcing services through strategy, digital, technology and operations capabilities in over 120 countries.

The hiring company is looking for a Multilingual SMB Account Management Agent who will uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels.

Responsibilities:

  • Manage a portfolio of SMB clients with responsibility for growing revenue
  • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain
  • Demonstrate the value of our SMB advertising solutions
  • Provide pre and post-sales support for all self-service products
  • Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support
  • Provide product and tool support to improve clients’ experience and drive higher product adoption and spend
  • Ability to identify trends and solve problems facing multiple SMB clients
  • Providing vital product insights and feedback from our customers to engineering
  • Champion and produce success stories for customers who have had success in growing their business by using our products have used our products to grow their business

Requirements:

  • Familiarity with online advertising products and social media
  • Fluency in English and German
  • Must have exceptional grammar and typing accuracy skills

Personal Specification & Competencies:

  • Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
  • Focus on delighting SMB clients by driving the right product adoption for the right client
  • Professional customer service skills and passion for the customer experience
  • Consultative sales aptitude; exhibiting ability to empathize with customer and meet targets
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
  • Ability to work effectively within a team environment
  • Demonstrate speed, agility, critical-thinking, and problem-solving skills
  • Self-driven with attention to detail and follow-through
  • Ability to multi-task and work under pressure
  • Excellent communication skills: verbal, written, listening skills

Start Date: as soon as possible

Location: Dublin (Sandyford), Ireland

Application: Please send two copies of your CV (second copy with your name on it, but personal details section blank), your certificates and cover letter to:

recruitment@DEinternational.ie

We are looking forward to receiving your application under the reference number AHK 17-024.

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