Policy Management Officer (German speaking)

 

About the Company:

Headquartered in Dublin, our client specializes in providing international health insurance for employees, individuals and their dependents, wherever they are in the world. The company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. They are employing over 900 people there.

The hiring company is looking for a Policy Management Officer working in a fast moving multicultural environment and administrating a portfolio of corporate clients. Candidates will work closely together with colleagues to ensure that the company exceeds the requirements of their clients or brokers on the administration and renewal of their contracts. Besides, the hiring company offers successful candidates a competitive remuneration and benefits package, including healthcare, pension, travel subsidy etc.

 

Responsibilities:

  • Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
  • Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
  • Build positive and professional working relationships with internal clients
  • Provide excellent customer service to our internal and external clients, solving problems promptly and in a professional manner, preventing unnecessary delays.
  • Assists other teams with administrative tasks (emails, policy management, renewals, new business) when needed.
  • Responsible for the policy management of small, medium and large corporate clients.
  • Manage short-term business contracts where applicable.
  • Maintain high level of productivity and quality in all assigned tasks as per agreed SLAs.
  • Log complaints and errors in Salesforce upon receipt of the complaint email in line with the client experience procedures
  • Participate in the improvement of workflows and procedures.

Requirements:

  • Previous experience in a customer focused role or in an administrative capacity
  • Experience working towards with tight deadlines
  • Strong Knowledge of Microsoft Office (Excel, Word)
  • Fluency in English and German

Personal Specification & Competencies:

  • Customer focused
  • Strong communication (verbal & written)
  • Ability to work under pressure and prioritize workload
  • Excellent organisational and time management skills
  • Proactive and solution oriented
  • Ability to work effectively within a team environment
  • Honesty and Integrity

Location: Dublin, Ireland

Application: Please send two copies of your CV (second copy with your name on it, but personal details section blank), your certificates and cover letter to:

recruitment@DEinternational.ie

We are looking forward to receiving your application under the reference number AHK 17-026.

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