SMB Customer Experience Associate – German speaking (AHK 17-007)

About the Company:

Our client is one of the world’s leading professional services companies, providing consulting and outsourcing services through strategy, digital, technology and operations capabilities in over 120 countries.

Role Description:

Are you helping customers make the best of their campaigns? If you are curious about digital marketing and ready to become an AdWords expert, this is the right position. It is a client support role focused on the SMB customer base of one of our clients, a global giant in online advertising. You will use your exceptional customer service and problem solving skills in order to thrive in a dynamic, team-focused environment in the fast-moving tech industry in Dublin

  • Support small and medium-sized businesses (SMBs) based in EMEA through different channels
  • Provide product and tool support to improve the overall experience and drive higher product adoption and spend
  • Identify trends and solve problems facing multiple SMB clients
  • Be responsible for helping SMB customers drive results via their marketing campaigns Through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
  • Provide vital product insights and feedback on client products


  • Are able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
  • Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
  • Have professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
  • Can focus on SMB customer satisfaction by driving the right product adoption for the right customerHave a consultative selling and customer empathy mind-set
  • Can resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
  • Are self-driven with attention to detail and follow-through
  • Are able to multi-task and work under pressure
  • Have excellent communication skills: verbal, written, listening skills
  • Are familiar with/have a strong interest in online advertising products and social media, specifically AdWords

Start Date: As soon as possible

Location: Dublin

Application: Please send two copies of your CV (second copy with your name on it, but personal details section blank), your certificates and cover letter to:

We are looking forward to receiving your application under the reference number AHK 17-007