Technical Web Analyst for DoubleClick Campaign Manager (AHK 17-018)


About the Company:

Our client is one of the world’s leading professional services companies, providing consulting and outsourcing services through strategy, digital, technology and operations capabilities in over 120 countries.

Role description:

As a Technical Web Analyst you will work in a client-facing technical service environment supporting the DCM platform.

DCM (DoubleClick Campaign Manager) is a web-based ad management system used by advertisers and agencies to run, traffic and report on their digital campaigns across websites and mobile devices.

Full training on the DCM platform will be provided on site and you’ll be requested to complete a Certification Exam. You’ll also receive HTML and JavaScript training although some basic knowledge is required for the role.


  • Troubleshoot and resolve technical issues (via email and phone) related to online advertising tools and ad-serving platforms.
  • Build strong and positive relationships with the biggest Marketing Agencies and Direct Clients in the EMEA market.
  • Ensure client’s support tickets are resolved in a fast and professional manner
  • Provide guidance and consultative technical support to clients and Account Managers
  • Be aware of current technical bugs/issues and provide workarounds when possible.
  • Provide product, troubleshooting & workflow guidance and training to new hires
  • Maintain strong QA standards and customer satisfaction.
  • Adhere to SLA’s and KPI’s


  • Experience working in a client-facing technical service environment is an  advantage, preferably supporting web-based products
  • Ability to absorb complex technical concepts and communicate them to a non-technical audience
  • Strong collaboration, leadership, organization and the ability to work well in teams
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Strong communication skills
  • Fluent written and spoken English AND German

Technical Skills:

  • Basic knowledge of HTML, JavaScript and CSS


  • Data analytics skills
  • Prior knowledge of online advertising products/tools


  • Experience working in online advertising operations or relevant studies.

Location: Dublin

Application: Please send two copies of your CV (second copy with your name on it, but personal details section blank), your certificates and cover letter to:

We are looking forward to receiving your application under the reference number AHK 17-018